- How does the milk subscription work?
We are a doorstep delivery milk service, which means we will bring the milk direct to your door, with multiple drops every week (postcode dependent).
You choose your products, which day(s) you prefer and one of our farmers will deliver to your door. Simple! Note that all orders must be prepaid on our website (we cannot accept cash on delivery).
- By when do I need to place my order?
All orders must be placed by 11.59pm the penultimate day before delivery. For example, for a Tuesday delivery, orders must be placed by 11.59pm Sunday.
- Is there a minimum number of bottles per order?
Not right now, but we may need to introduce a minimum depending on your postcode to ensure we cover our costs.
- Do I have to return the bottles?
Yes please! That is how we ensure a sustainable service. This is true for both milk and cream bottles.
Just leave them on your doorstep the night before your next delivery date and we will collect them.
The lids do not need to be returned to us - just pop them in your regular recycling bin.
- Do I need to clean the bottles?
Please give them a rinse, and wipe the mouth of the bottle as this tends to keep any pesky bugs away before we collect. We will rewash and sterilise the bottles in our dairy.
A rinse keeps them fresh until we collect them, but means we aren’t double-washing and wasting water.
- Is there a delivery charge?
For most postcodes, delivery is free. However, for zones a little further away, we may introduce a small surcharge just to cover our costs if your order is less than £4.50.
- How can I cancel or skip a week of my subscription?
Go to “My Account > Edit my subscription” section to edit your next or future orders. Any issues, please drop us an email: info@chiddingstonedairy.co.uk
- What time will my milk be delivered?
We typically deliver between 1-9pm twice per week.
When you sign up, your postcode will determine which route you join, and each route runs on a slightly different schedule.
We are unable to provide an exact delivery time slot, so please advise a safe place, or provide a "what3words" location, just in case you are not in.